Grievance Procedure Under the ADA

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Central New Mexico Community College (CNM).  CNM’s Personnel Policy governs employment-related complaints of disability discrimination. 

The complaint should be submitted via electronic form available on the CNM website, or in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Individuals may also call or email a complaint, or an individual from the Dean of Students office or Accessibility Services can assist in completing the form. Alternative means of filing complaints personal interviews or a recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Elizabeth Rademacher, ADAC
ADA Coordinator
900 University Blvd SE, Albuquerque, NM 87106
(505) 224-4758
[email protected]

Within 15 calendar days after receipt of the complaint, Elizabeth Rademacher, ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 45 business days of the meeting, Elizabeth Rademacher, ADA Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio recording.  The response will explain the position of CNM and offer options for substantive resolution of the complaint.

If the response by Elizabeth Rademacher, ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Vice President of Enrollment Management and Student Success, Dr. Nireata Seals or her designee.

Within 15 calendar days after receipt of the appeal, the Vice President of Enrollment Management and Student Success, Dr. Nireata Seals or her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Vice President of Enrollment Management and Student Success, Dr. Nireata Seals or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Elizabeth Rademacher, ADA Coordinator or her designee, appeals to the Vice President of Enrollment Management and Student Success, Dr. Nireata Seals or her designee, and responses from these two offices will be retained by CNM for at least three years.