F&O Business Analyst Team

The Finance and Operations (F&O) Business Analyst (BA) Team directly supports the business areas under the Finance and Operations Division. The BA Team also supports business processes/automation across divisions and the college.

Hours of Operation 

In-Person and Remote Hours 

Monday - Friday
7 a.m. - 5 p.m. 

About FOBA

The Finance and Operations Business Analyst (FOBA) team is responsible for: 

  • Process Improvement: Identifying inefficiencies in financial processes and systems by streamlining workflows and implementing automation tools.
  • System Support: Providing support for CNM systems, including system access, troubleshooting issues, testing new system functionalities, and ensuring data integrity.
  • Report Support and Development: Designing, developing, and maintaining financial reports tailored to meet the needs of various stakeholders, including executives, managers, staff, and regulatory bodies.
  • Business Solution Support: FOBA team serves as a bridge between finance and other business units, offering expertise in financial data analysis and systems to support the development and implementation of business solutions.

Service Requests

Please use the Service Request form below to request aid from the F&O Business Analyst Team relative to automation/process needs, application support/issues and reporting needs. Our expected response time to service request submissions is 48 hours.

Submit a Service Request

Service Level Agreement

The Finance and Operations Business Analyst Team's ultimate goal is to deliver 100% availability to our customer base. We have developed a concise Service Level Agreement (SLA) that is another step in the effort to achieve that objective. It is the BA Team's intention to continuously apply CNM's core values and standards to improve customer service in all areas wherever possible. For a copy of our SLA, please email Paula Pruitt, Director of Finance and Operations Technologies.