Information Technology Services (ITS)

ITS supports students, faculty and staff through infrastructure, governance, and functional operation.

Need Tech Help?

Contact the ITS Service Desk

For immediate assistance, call (505) 224-HELP (4357).

Open a request via help.cnm.edu or email [email protected]. Support requests must be sent from a CNM email account. Learn how to use the ServiceNow Support Center.

Hours

  • The ITS Service Desk is open 24 hours a day, seven days a week, including holidays and Winter Break.

The Information Technology Services (ITS) Department provides the CNM community with superior customer service and reliable, secure, high-quality technology resources to meet the diverse needs of the College. ITS is committed to establishing and promoting trust, integrity, honesty, and respect throughout CNM. 

In-Person Support

The Technology Support and Training Center (TSTC), located on Main Campus in the Student Resource Center, Room 109, is available for in-person support and questions. No appointment necessary. Stop by for help Monday through Friday, 9 a.m. - 5 p.m.

TSTC Holiday Hours

December 9 - 18 and January 2 -10
9 a.m. - 1 p.m. 

Normal hours will resume January 13, 2025.

Support Kiosks

The ITS Department has also added two support kiosks across two CNM campuses. Just tap the screen to start a video chat with a support technician.

  • Montoya Campus, RB 101
  • Westside Campus, WS I 200

Wi-Fi Hotspots on CNM Campuses

CNM's Wireless Network

Students, faculty, and staff may connect to the CNM_TLS wi-fi when on any of CNM's campuses. To connect, go to wireless.cnm.edu, and select I have a CNM ID. Follow the steps to download and install SecureW2, an app that automatically connects to the wi-fi when you are within range. 

Staying Safe Online

Cybercrimes are prevalent during vulnerable times:

  • Do not click any email link that asks you to provide personal information or to wire money.
  • CNM will never ask you for your login credentials (username and password) in an email.
  • If you’re suspicious of an email, select the Report Phish button in Outlook. 

Classroom Technology Instructions

Master the classroom technology at CNM, including equipment such as classroom projectors, document cameras, tintable window glass, and more.

Classroom Technology Instructions