How to Reset Your Password

Learn how you can easily reset your password with these step-by-step instructions. Ensure seamless access to your account by following this guide.
  1. Go to https://passwordreset.microsoftonline.com. 

2. In the Email or Username field, type your CNM email address. 

3. Type the characters in the image. 

Note: If you have trouble identifying the characters, select Reload to change the image to display another set of characters. 

4. Select Next. A message asks why you are having trouble signing in. 

5. Select I forgot my password. 

Need Help?

Contact the ITS Service Desk

For immediate assistance, call (505) 224-HELP (4357).

Open a request via help.cnm.edu.

All CNM users are governed by the Information Technology Use Policy.

6. Select Next. 

7. Based on previously entered authentication methods, select one of the available verification methods.

  • Email my alternate email.
  • Text my mobile phone.
  • Call my mobile phone.
  • Call my office phone.
  • Approve a notification on my authenticator app. 
  • Enter a code from my authenticator app. 

8. Follow the prompts to verify your identity. 

9. Enter a new password. 

Note: Your password must meet the following requirements: 

  • Contain at least three of the following: 
    • uppercase letters
    • lowercase letters
    • numbers
    • symbols
  • At least 8 characters long
  • Cannot be one of your last 14 passwords 

10. Confirm new password. 

11. Select Finish.