Setting Up Multifactor Authentication
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For immediate assistance, call (505) 224-HELP (4357).
Open a request via help.cnm.edu.
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About Multifactor Authentication
To add another level of security on your CNM account, ITS is implementing Multifactor Authentication. MFA requires multiple forms of validation when logging in. For example, after entering a username and password, you may receive a code via text, a phone call, or use an app to verify you are the person logging into your account. Use the steps below to set up additional verification on your CNM account.
Each device you log into requires the second form of authentication. However, once a device such as a laptop, tablet, or phone is registered, you may not be prompted for another form of verification other than a password for 180 days.
View a video from Microsoft explaining MFA and how to authenticate using the Microsoft Authenticator mobile app.
ITS recommends setting up multiple authentication methods in case your primary method is unavailable.
Use the following steps to set up multifactor authentication with the Microsoft Authenticator app and text message.
- When visiting a resource that requires a CNM login, such as Office 365, Brightspace, or my CNM, a dialog box asks for your CNM Email.
2. Type your CNM email address.
3. Select Next.
4. Type your CNM password.
5. Select Sign In.
6. A dialog box informs you that more information is required.
7. Select Next.
8. Follow the directions on the Microsoft Authenticator dialog box to get the app.
| Note: To set up authentication by phone or email instead of an authentication app, select I want to set up a different method. |
9. Select Next.
10. Install Microsoft Authenticator on your mobile device.
11. Open the mobile app and agree to the terms.
12. Select Skip in the upper-right corner.
13. Select to add a Work or school account.
14. Select Scan a QR code.
15. Allow permissions to the camera.
16. Scan the on-screen QR code.
17. Select Next on the screen with the QR code.
18. On your mobile device, select Approve. You may also need to enter your device PIN or validate with a fingerprint.
19. Select Next.
20. A dialog box displays asking what phone number to use for verification.
21. Type your 10-digit phone number in the blank.
22. Select Text me a code to receive a message containing a code to input on the next screen.
OR
Select Call me to receive a phone call for verification.
23. Select Next.
24. After receiving the text message, type the numeric code.
OR
Answer the phone call and press pound (#) to verify.
25. Select Next
26. A dialog box indicates that the phone was registered successfully.
27. Select Next
28. A dialog box indicates that the security information was set up successfully.
29. Select Done to complete setting up the two methods of authentication.
Use the following steps to modify an authentication method.
2. Select Change or Delete next to an existing method.
Adding an Email Address as an Authentication Method
Use the following steps to add an email as an additional authentication method.
2. Select Add Sign In Method.
3. A dialog box asks which method you would like to add.
4. Select Email.
5. Select Add.
6. Type a non-CNM email address.
7. Select Next.
8. A dialog box indicates that a code has been sent to the email address entered.
9. Check your non-CNM email, locate the message, and type the code.
10. Select Next. Your email address is registered as an alternate authentication method.
Use the following steps to set up multifactor authentication with a phone that has an extension, such as an office phone. When using a phone call as your authentication method, you must answer the call and press the pound key each time you need to verify your credentials.
2. Select Add Sign in Method.
3. Select Office phone.
4. Select Add. A dialog box asks what phone number you would like to use.
5. Type the 10-digit phone number.
6. In the Extension field, type the extension.
7. Select Next.
8. Answer the incoming call and press the pound (#) key to begin.
9. Press the pound (#) key to finish verification. A dialog box indicates the phone was registered successfully.
10. Select Done.