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ITS Support

Browse support services provided by ITS.

About Us

ITS Support acts as the first contact for the ITS Department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control.  We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Hours of Operation 

  • ITS Support is available by phone at (505) 224-HELP (4357) and online at help.cnm.edu during the following days and times:

  • Monday - Friday, 7 a.m. - 8 p.m.
  • Saturdays, 8 a.m. - 5 p.m.
  • Closed Sundays and CNM holidays

Ways to Contact Us

Desktop Support

  • ITS Desktop Support provides various services in support of computers and software used by students, faculty, and staff throughout CNM.

Technology Support and Training Center

The Technology Support and Training Center (TSTC) provides walk-up support to all CNM students, faculty, and staff.

  • Main Campus
  • SRC 109 - Across from the Library
  • View the Map

Student Loaner Laptop Program

Applications for the student loaner laptop program open two weeks before the start of each term and close two weeks after it begins. For specific dates, refer to the Academic Calendar.

To apply during the open application period, visit the CNM Support Center, select Technology Support > New or Renew Student Loaner Laptop Request, and complete the form. Devices are provided based on availability. If your request is approved, you will be contacted when the laptop is ready for pick up on or after the first day of the term.

Returning Your Laptop

  • As soon as you are done with your laptop, return it to the TSTC in SRC 109 on Main Campus.
  • If you would like to return your laptop to Rio Rancho, Montoya, or Westside campuses, contact the ITS Service Desk to schedule an appointment.
  • If your laptop is lost or stolen, call ITS at (505) 224-HELP (4357) as soon as possible for next steps.