Support
Browse support services provided by ITS.
Support Services
Desktop Support
- ITS Desktop Support provides various services in support of computers and software used by students, faculty, and staff throughout CNM.
ITS Service Desk
- ITS Service Desk acts as the front line of defense for the ITS Department and is dedicated to providing excellent customer service and support via multiple platforms.
Scheduled Outages
- Our regularly scheduled outages happen Thursday nights from 10 p.m. until 2 a.m. Friday mornings.
Service Level Agreement
- The Service Level Agreement (SLA) informs how service tickets (technical incidents and reported issues) are prioritized.