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Support

Browse support services provided by ITS.

Desktop Support

  • ITS Desktop Support provides various services in support of computers and software used by students, faculty, and staff throughout CNM.

Service Level Agreement

  • The Service Level Agreement (SLA) informs how service tickets (technical incidents and reported issues) are prioritized.

ITS Service Desk

  • ITS Service Desk acts as the front line of defense for the ITS Department and is dedicated to providing excellent customer service and support via multiple platforms.

Scheduled Outages

Our regularly scheduled outages happen Thursday nights from 10 p.m. until 2 a.m. Friday mornings.

Student Loaner Laptop Program

Applications for the student loaner laptop program open two weeks before the start of each term and close two weeks after it begins. For specific dates, refer to the Academic Calendar.

To apply during the open application period, visit the CNM Support Center, select Technology Support > New or Renew Student Loaner Laptop Request, and complete the form. Devices are provided based on availability. If your request is approved, you will be contacted when the laptop is ready for pick up on or after the first day of the term.

Returning Your Laptop

  • All student loaner laptops must be returned to the ITS Department by the end of the Spring Term.
  • As soon as you are done with your laptop, return it to the TSTC in SRC 109 on Main Campus.
  • If you would like to return your laptop to Rio Rancho, Montoya, or Westside campuses, contact the ITS Service Desk to schedule an appointment.
  • If your laptop is lost or stolen, call ITS at (505) 224-HELP (4357) as soon as possible for next steps.
  • All student loaner laptops must be returned no later than May 9, 2025.