ITS Service Desk
Browse the services provided by the ITS Service Desk at CNM.
ITS Services Catalog
- See all of our available services in the ITS Services Catalog.
About Us
ITS Service Desk acts as the first contact for the ITS Department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control. We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Hours of Operation
The ITS Service Desk is open 24 hours a day, seven days a week, including holidays and Winter Break.
Please refer to the CNM Academic Calendar for important dates.
Ways to Contact Us
- For immediate assistance, call (505) 224-HELP (4357).
- Open a request via help.cnm.edu or email [email protected]. Support requests must be sent from a CNM email account. Learn how to use the ServiceNow Support Center.