ITS Service Desk

Browse the services provided by the ITS Service Desk at CNM.

About Us

ITS Service Desk acts as the first contact for the ITS Department and is dedicated to providing excellent customer service and support via telephone, email, the ticketing system, and PC remote control.  We measure our success weekly via industry-standard best practices Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).


ITS Services Catalog

Hours of Operation 

  • 24 hours a day, 7 days a week.

  • Closed CNM holidays.

Please refer to the CNM Academic Calendar for important dates. 


Ways to Contact Us


Request ITS Services

How to use the Alemba Self-Service Portal

📞 (505) 224-HELP | [email protected]

🎫 Open a Ticket | Self-Service Portal