Bilingual Customer Service Representative Program

About the Program 

Are you bilingual in English and Spanish? Would you like to improve your English language proficiency and pursue a career in customer service? 

In the Bilingual Customer Service Representative Program, you can improve your English language proficiency and prepare for employment by mastering customer relations principles, including essential writing, communication, business professionalism and telephone skills.

Upon completion of this program, you will earn two certificates: English for Speakers of Other Languages (ESOL) and Customer Service Representative. Our program managers are here to support you from start to finish and ensure your success. 

Employment opportunities exist in retail, technology, and professional industries, with careers such as: 

• Bilingual Customer Service Representative
• Bilingual Client Relations Representative
• Bilingual Call Center Representative
• Bilingual Online Support Specialist

Required Coursework 

This program includes a total of six classes and can be completed in two terms. Classes are offered online with virtual classes in the evening. Students in the Bilingual Customer Service Representative Program will take the following courses: 

• BUSA 2240 Customer Service in Business, 3 credit hours
• OTEC 1170 Business Telephone Techniques, 1 credit hour
• ESOL 1001  Academic and Workplace Communication for Specific Purposes, 3 credit hours
• ESOL 1010 Reading and Vocabulary for Specific Purposes, 3 credit hours
• ESOL 1020 English Composition and Grammar for Specific Purposes, 4 credit hours
• ESOL 1030 U.S. Culture and Contemporary Issues for Specific Purposes, 3 credit hours

Total credits: 17

The School of Business, Hospitality & Technology also offers Computer and Financial Literacy courses in Spanish. To learn more about these courses, please fill out our contact form.